Medical Receptionist - Anchorage

View on Indeed

Ketwell and Quest Counseling and Wellness are seeking a detail-oriented and organized Medical Receptionist to join our multi-practice behavioral health team. The ideal candidate will be responsible for managing front desk operations in a fast-paced medical environment, will be the first point of contact for patients, providing exceptional customer service while managing administrative tasks in a medical environment. This role requires excellent communication skills and a strong understanding of medical scheduling and office management systems.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage incoming calls and respond to inquiries regarding appointments, services, and care plans.
• Schedule patient appointments efficiently while considering provider availability.
• Maintain patient records and confidentiality in compliance with HIPAA regulations
• Handle front desk operations including collecting co-pays and other patient payments, check-in/check-out processes.
• Perform all duties in line with clinic policies and procedures
• Handle sensitive information with discretion
• Utilize electronic health record systems such as DrChrono and Jane for managing patient information.
• Support office management tasks to maintain an organized and efficient work environment.
• Assist with administrative tasks including filing, faxing, light cleaning and managing office supplies.

Qualifications

• 1–2 years of experience as a Medical Receptionist in a healthcare setting (required)
• Proficiency in medical terminology, HIPAA regulations, and basic understanding of ICD/CPT coding (highly preferred)
• Strong computer skills, including Microsoft and Google
• Excellent interpersonal and communication skills
• Exceptional organizational and time management abilities
• Capable of multitasking and working under pressure
• Detail-oriented with strong problem-solving skills
• Professional demeanor and a passion for healthcare excellence
• Knowledge of electronic health record systems, particularly DrChrono and Jane, is a plus.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Monday to Friday